Terms & Conditions

for workshop attendees:

The following terms and conditions (T&C) apply to all companies and or persons or other entities (“you”) that are attending any workshop (“Workshop”) organized by Ensemble International Limited (“We” or “Us”) at the venue called Ensemble Co-Creating Space (ECCS). Please ensure you have read and understand the following: Acceptance of terms and conditions By enrolling in our workshops, you are agreeing to the T&C set out below. You will ensure that you, your employees, partners, agents, contractors, subcontractors and any other person attending the Workshop on your behalf shall comply with these T&C.  All workshops and cooking classes will be conducted at Ensemble Co-Creating Space Address: M/F 112 Man Nin Street Sai Kung Hong Kong unless otherwise specified
1. Enrolment and class content
1.1    Class Enrolment is available by phone / email booking, Facebook, WhatsApp messenger, SMS or in person. Guests must provide valid information for enrolment and will receive a WhatsApp, Messenger message, SMS, or email for successful enrolment.
1.2     Only children above 6 are allowed to enroll in our kids’ classes. However, children below 6 can enroll in our kids’ classes if they are accompanied and supervised at all times by parents or an adult duly authorized by them.
1.3    WE reserve the right to make any alterations regarding the instructor, time and content of the classes offered when necessary.
2.    Payment
You will receive an invoice stating the name of workshop, date and fee. Workshop fee must be paid by Bank Transfer, Pay Me or Cash before the class. Class will be confirmed after receiving full payment. If payment is not received within 7 days of your
registration, your registration will be cancelled
3.    Refunds
All tickets for the Workshop shall be non-refundable except as set out in paragraphs 4 and 5 below. However, if you are unable to attend the Workshop for any reason you may email us at ensemble.saikung@gmail.com to provide us with the name of a substitute to attend the Workshop on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Workshop. We may at our discretion charge an administration fee of up to HKD200 for making such substitution.
4.     Cancellation
4.1There may be circumstances in which we need to cancel the Workshop. In such circumstances, we will provide you with a full refund of the amount of the workshop fee that you have paid to us and we will make every effort to provide you with such refund within 10 days of the date of cancellation.
4.2     We will notify guests by email or phone not less than 2 calendar days in advance if there is cancellation due to insufficient enrolment. If there is cancellation due to other unforeseeable circumstances, we will notify guests as soon as possible. Guests can then either enrol in another class with the same class fee or obtain a refund on the class fee paid. The refund will be arranged and completed within 10 days from the date of the cancelled class. No compensation whatsoever will be paid to guests if there is any cancellation.
5.     Attendance and late arrival
Attendance form should be signed before the commencement of the workshop you enrolled in. For children enrolment form should be signed by parents before the start of the workshop. If you are late at the workshop or prevented from attending the Workshop due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Workshop until you arrive.

6.    Liability & disclaimer
Whilst every reasonable precaution is taken by us to ensure security and safety at the workshop, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Workshop, save that nothing in these T&C shall be deemed to limit the liability of any person for death or personal injury caused by negligence. Our total liability for any matter arising out of enrolling in our workshops shall
in all circumstances be limited to the price paid by you for the Workshop and we shall not in any circumstances be liable to you for any consequential loss whatsoever.
7.    Your obligations 
7.1     If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Workshop, you will be required to leave the Workshop and we shall not be liable to refund your Registration Fee or any other payment.
7.2    You must comply at all times with the health and safety policy instructed by the workshop conductor. Failure to do so will result in you being asked to leave the workshop without any refund. You may not bring any equipment or items of a hazardous or dangerous nature to the Workshop.
7.3    You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.
7.4    You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Workshop by you. 
8.    For cooking workshops only
8.1     COOKING CLASSES INGREDIENTS MAY CONTAIN OR COME INTO CONTACT WITH WHEAT, EGGS, PEANUTS, TREE NUTS, NUTS. Ensemble International Limited is not liable for any food allergies or illness that incurs from the preparation or the consumption of the ingredients.
8.2     Kitchen utensils
All utensils, kitchen appliances and facilities provided by US are the sole property of Ensemble International Limited. Guests are responsible to use all utensils, kitchen appliances and facilities properly and with good care. If there is any loss or damage caused to such utensils, kitchen appliances and facilities, guests will be required to compensate US for such loss and damage.
9.    Copyright and intellectual property
The copyrights of all workshop contents are owned by Ensemble International Limited. Republication, redistribution or unauthorized use of any content is strictly prohibited.
WE reserve the non-exclusive right to use the photos and videos taken during the classes for any and all purposes, including, but not limited to, advertising and promotional purposes, and in any form, style, colour or medium whatsoever now known or later developed, including, without limitation, photographs, films, drawings, prints, broadcast, internet and electronic media.
Taking photos or videos of the workshop is not permitted without our prior consent.
10.     Adverse weather condition arrangement
Typhoon If the class cannot be performed by reason of typhoon warning signal No. 8 or above, black rain warning signal, “force majeure” and/or other causes whatsoever beyond the reasonable control of the Studio, the class will be postponed or further arranged.
WE reserve the right to amend the terms and conditions without prior notice. In case of any dispute, WE reserve the right for final judgement and decision. These Terms and Conditions shall be governed by Hong Kong Law and you hereby submit to the exclusive
jurisdiction of the Hong Kong Courts.

Venue usage:

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are conducting any workshop (“Workshop”) at Ensemble Co-Creating Space (“we”). Please ensure you have read and understand the following:
1.    Acceptance of terms and conditions
By signing the venue rental agreement, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Workshop shall comply with these Terms. The Contract is formed when we send you a booking confirmation.
2.    Payment
The fee for renting the workspace will be as stated on the venue rental agreement. All payments for the rental fee / security deposit must be made as per the venue rental agreement. If payment is not received within 7 days prior to the starting date, your rental arrangement will be cancelled and the payment of any refund will be at our complete discretion.
3.    Refunds
All rental fee is non-refundable except as set out in paragraph 5 below. However, if you are unable to conduct the Workshop for any reason you may email us at ensemble.saikung@gmail.com to provide us with the name of a substitute to conduct the Workshop on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the studio. If you would like to change the
date and time of a confirmed booking, please inform us by writing at least 7 working days prior to the workshop date and specify the new workshop date. No refund or change of date for less than 7 working days notice.
4.    Access to the venue
You have the access to the venue 10 min before the workshop starts and you and all participants have to leave the venue within 10 min after the workshop. There is no waiting area at the venue for care takers while the workshop is in progress.
5.     Cancellation, Postponement or change of venue
There may be circumstances in which the workshop cannot be conducted such as weather condition or government regulations, power or equipment failure, which you need to postpone the Workshop or change the date. Such arrangement is allowed within one month and one time change only. We also reserve the right to offer you another workshop room at the same venue should the booked room is not in a usable condition.
6.     Liability and Disclaimer
You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the workshop (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Workshop. You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused. You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Workshop by you.
7.    Photography and filming
We may wish to photograph or film the Workshop and reserve the right to do so for the purposes of promoting future workshops or otherwise. You consent to us (or any other person attending the Workshop) photographing or filming you and any persons attending the Workshop with you.
8.     Limitations of Liability
Whilst every reasonable precaution is taken by us to ensure security and safety at the workshop, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Workshop, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence. Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability. Our total liability for any matter arising out of the agreement shall in all circumstances be limited to the price paid by you for the venue rental fee and we shall not in any circumstances be liable to you for any consequential loss whatsoever.
9.    Governing law
These Terms shall be governed by Hong Kong Law and your hereby submit to the exclusive jurisdiction of the Hong Kong Courts.

Product:

1.    Order

1.1    Except where otherwise specified, we are not the seller or supplier of the merchandise. We are responsible for managing and administering the site, arranging order processing and fulfillment for the merchandise you ordered from the suppliers through our site.

1.2    When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. You cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending.

1.3    We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:

1.3.1    details of what you have ordered,

1.3.2    details of the price charged,

1.3.3    information about the progress of your order, and

1.3.4    estimated dispatch and delivery information.

This communication will be our acceptance of your order on behalf of the supplier. You may track your order status online.

1.4    Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

1.5    The availability of the merchandise is as shown online and will be updated regularly by the supplier. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

1.6    We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

1.6.1    no sufficient stock to deliver the merchandise you have ordered;

1.6.2    no delivery can be arranged for your area; or

1.6.3  one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier

1.7     If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.

2.    Price and Payment

2.1    We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, because prices of the type of merchandise for sale are often updated by the supplier we cannot state the definite price until we send you our acceptance of your order.

2.2    If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

2.2.1    cancel your order, or

2.2.2    contact you to ask you whether you wish to pay the higher price or cancel your order.

2.3    If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

2.4    We only accept credit card payments made by Visa and MasterCard. When you place an order you authorize us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorized to make such payment. Title in the merchandise does not pass to you until payment has been received.

2.5    We use third party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.

3.     Delivery

3.1    We only make deliveries in the specified areas of Hong Kong from Monday to Sunday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.

3.2    We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

3.3    Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 24 hours after your order is accepted. Subject to prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order.

3.4    We may deliver the merchandise in one or more instalments, and some of the merchandises may be delivered directly from suppliers. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept cancellation of order or refund.

3.5    You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

3.6    Unless otherwise specified, please refer to our site (including our applications and software) for details of the delivery charges and free delivery threshold. We reserve the right to amend the free delivery threshold at any time and from time to time. 

 4.     Returns or Exchanges

4.1    Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.

4.2    Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

4.2.1  the returns or exchanges policy applies;

4.2.2  the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

4.2.3  the packaging of the merchandise must be in the condition in which it was delivered to you; and

4.2.4  a request for return or exchange is sent to our customer service representative via Live Chat and the merchandise is returned to the supplier through free pick up from us at the delivery address within a limited period specified by the supplier.

4.3    You agree and accept that merchandise accepted for returns are only eligible for refund in the form of Mall Dollar (Refund) carrying with an expiry date for your next purchase. No cash refund will be offered. If any promotional discount was applied to the total purchase amount at time of purchase, you will be refunded Mall Dollar (Refund) in the amount paid at the time of purchase for that item. If you have used Mall Dollar (Refund) on the purchase, the accumulated Mall Dollar (Refund) will be deducted from your user account. You agree and accept that all Mall Dollar (Refund) will be cancelled when your user account is terminated.

4.4    You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

4.5    You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.

Ensemble International Limited
September 2019 V1