Privacy Policy

This website (“Site”) is operated by Hong Kong Ensemble Co-creating Space Ltd. , herein referred to as “Ensemble Co-creating Space,” “we,” “us,” or “our.” Recognizing the significance of safeguarding your personal information and respecting your privacy rights, this Privacy Policy elucidates our information practices. It outlines how Ensemble Co-creating Space collects, uses, maintains, protects, and discloses the personal information you choose to provide, whether through online interactions or other means.

By utilizing Ensemble Co-creating Space’s website and any products, services, software, tools, applications, features, or functionality offered on or through the website or mobile application (collectively referred to as the “Site” or “Sites”), you expressly signify your consent to the collection, use, and disclosure of personal information as delineated in this Privacy Policy. It is important to note that if you opt to share information about yourself in an open format, such as through a Third-Party Site like Facebook, certain aspects of that information may be considered public information rather than personal information.

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We urge you to read this policy meticulously to comprehend our policies and practices concerning your information and how we intend to handle it. If you disagree with our policies and practices, you have the option to refrain from using our Site. By accessing or using this Site, you affirmatively agree to abide by this Privacy Policy. Please be aware that this policy is subject to change (refer to the "CHANGES TO OUR PRIVACY POLICY" section below). Your continued use of this Site post any modifications is construed as acceptance of those changes. Consequently, we encourage you to periodically review this policy for updates.

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CHANGES TO OUR PRIVACY POLICY

It is essential to note that this statement does not encompass the privacy practices or policies of third parties with whom we may share your information, as described in this policy, including Ensemble Co-creating Space Independent Consultants. Ensemble Co-creating Space Independent Consultants are autonomous third-party contractors of Ensemble Co-creating Space, operating independently from Ensemble Co-creating Space, and are accountable for their own practices regarding the collection, sharing, and use of your information.

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INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect various types of information from and about users of our Site, including:

1. Personal Information: Information by which you may be personally identified, such as name, postal address, email address, telephone number, credit card information, and any other identifier by which you may be contacted online or offline, as well as banking information and social security number, if you register as [Your Business Name] Independent Consultant (“personal information”).

2. Non-Identifying Information: Information about you that, when considered individually, does not identify you.

3. Technical Information: Information about your internet connection, the equipment you use to access our Site, IP addresses, device identifiers, and usage details.

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We collect this information:

• Directly from you: When you provide it to us.

• Automatically: As you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and similar technology.

• From third parties: For example, our [Your Business Name] Independent Consultants.

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INFORMATION YOU PROVIDE TO US

We collect information from you when you:

• Complete forms on our Sites.

• Create an eShop account.

• Place or attempt to place an order on our eShop.

• Register for an event.

• Attend and/or complete forms at a [Your Business Name] event.

• Attend and/or complete forms at a Cooking Demonstration / Experience.

• Register as a [Your Business Name] Independent Consultant.

• Communicate or coordinate with a customer service representative (e.g., email, chat, phone, etc.).

• Participate in promotions or surveys.

• Participate in our Loyalty Program.

• Sign up for our newsletter.

• Forward information to a friend.

• Enter a contest, sweepstakes, or promotion sponsored by us.

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You may also provide information to be published or displayed (hereinafter, “posted”) on public areas of the Site or transmitted to other users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your User Contributions.

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INFORMATION WE COLLECT THROUGH AUTOMATIC DATA COLLECTION TECHNOLOGIES

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Site.

• Information about your computer and internet connection.

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The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and deliver a better and more personalized service.

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The technologies we use for this automatic data collection may include:

• Cookies: Small files placed on the hard drive of your computer.

• Web Beacons: Small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs).

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THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

We may allow selected third-party services to use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
 

HOW WE USE YOUR INFORMATION

We use the information collected from you or provided by you, including personal information, for the following purposes:

1. Site Presentation:

   • To present our Site and its contents to you, including the use of interactive features.

2. Customer Interaction:

   • To respond to inquiries, resolve technical issues, market to you, and fulfill requests.

   • To send servicing and transactional emails.

3. Communication:

   • To communicate with you if you are a customer, client, or user of our services.

   • To permit emails and gifts to friends.

4. Other Uses:

   • To fulfill any other purpose for which you provide information.

   • To carry out contractual obligations and enforce rights.

   • To provide targeted marketing and advertising.

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DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information without restriction. Personal information may be disclosed as follows:

1. Subsidiaries and Affiliates:

   • To our subsidiaries and affiliates.

2. Direct Marketing:

   • To third parties for direct marketing purposes, including Independent Consultants.

3. Consultant Information:

   • If you are a Consultant, certain personal information may be disclosed to customers and other Consultants.

4. Service Providers:

   • To contractors, service providers, and third parties supporting our business.

5. Referral:

   • If you refer our products, your name and email may be disclosed to your friend.

6. Business Transfer:

   • In the event of a potential or actual merger, divestiture, restructuring, or sale of assets.

7. Other Disclosures:

   • To fulfill the purpose for which you provide information.

   • In response to legal requirements or to protect our rights and safety.

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CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We are committed to providing you with choices regarding the personal information you share with us. Here are the options for controlling your information:

1. Tracking Technologies and Advertising:

• You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. Please note that disabling or refusing cookies may impact the accessibility or functionality of certain parts of the site.

2. Disclosure of Your Information for Third-Party Advertising:

• If you prefer not to have your personal information shared with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by rejecting these cookies. Alternatively, you can opt-out by sending an email to ensemble.saikung@gmail.com

3. Promotional Offers:

• If you do not want your email address to be used for promoting our products or services, you can unsubscribe from our emails as instructed in the promotional emails sent to you.

4. Targeted Advertising:

• If you wish to opt-out of using the information collected to deliver advertisements according to advertisers' target-audience preferences, you can reject these cookies and/or all cookies. Alternatively, you can send an email to ensemble.saikung@gmail.com.

We do not have control over third parties' collection or use of your information for interest-based advertising. However, you can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

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INTEREST-BASED ADVERTISING

We may collaborate with Advertising Providers for personalized ads on non-affiliated sites and mobile apps. If you wish to opt-out of this form of advertising on your browser, visit www.aboutads.info/choices. To opt-out on mobile devices, download the DAA's AppChoices tool at www.youradchoices.com/appchoices.

Opting out will not eliminate ads but may make them less relevant to your interests. Note that you may need to renew your opt-out choice if you use a different browser or device, erase your cookies, or reset your mobile device identifier.

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DATA SECURITY

We have implemented measures to secure your personal information from unauthorized access. Your cooperation in maintaining the confidentiality of your password is essential. Please avoid sharing your password, especially in public areas of the Site like product reviews.

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CHILDREN UNDER THE AGE OF 16

Our Site is not intended for children under 16. If you are under 16, please refrain from providing any personal information on the Site. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us at ensemble.saikung@gmail.com.

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HONG KONG PRIVACY RIGHTS

Residents of Hong Kong have certain rights under privacy laws with respect to personal information we collect. If you are a resident of Hong Kong, this section contains disclosures required by law and explains rights that may be available to you. This section applies only to “personal information” that is subject to the privacy laws in Hong Kong. This section applies to all customers (referred to in this section as “consumers”).

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Personal Information We Collect and Disclose. In the past 12 months, we collected, disclosed, and/or shared the following categories of personal information about consumers:

Personal Information                                              Category of Third-Party Recipients

Category                                                                   Business Purpose Disclosures      Sale / Sharing

• Personal and online identifiers (e.g., name, email address, postal address)

• All categories listed below.

• Advertising Providers

• Not applicable

Customer Record Information

• All categories listed below.

• Not applicable

Characteristics of Legally Protected Classifications

• All categories listed below.

• Not applicable

Transaction History

• All categories listed below.

• Advertising Providers

Internet or Other Electronic Network Activity Information

• All categories listed below.

• Not applicable

Audiovisual Information

• All categories listed below.

• Not applicable

Sensitive Personal Information

• Service Providers

• Not applicable

Inferences Drawn from the Above Information about Your Predicted Characteristics and Preferences

• All categories listed below.

• Not applicable

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Categories of Sources

• Consumers (including information you provide and information that other customers or [Your Business Name] Independent Consultants may provide about you)

• Service providers

• Social networks and third-party messaging applications

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Why We Collect, Use, and Share Personal Information

We use and disclose the personal information we collect for our commercial and business purposes, as further described in this Privacy Policy.

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Recipients of Personal Information

We disclose the categories of personal information designated above to the following categories of third parties for business purposes:

• Service providers

• Ensemble Co-creating Space Independent Consultants

• Government entities (such as to respond to a legal demand)

• Advertising providers

• Internet service providers

• Data analytics providers

• Operating systems and platforms

• Social networks

 

Additionally, although we do not sell personal information for money, we do share personal information for IBA purposes (also known as “targeted advertising” or “cross-context behavioral advertising”) with Advertising Providers, and this sharing may be considered a sale under state law.

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Your Rights Regarding Personal Information

If you are a Hong Kong resident, you are entitled to the following rights:

1. The right to confirm whether we are processing personal information about you.

2. The right to know the categories of personal information we collect, use, disclose, and sell/share about you.

3. The right to access a copy of the specific pieces of personal information we maintain about you.

4. The right to request correction of inaccuracies in your personal information.

5. The right to request deletion of your personal information.

6. The right to opt out of the sharing (also called sales) of your personal information.

7. The right not to receive discriminatory treatment for exercising your privacy rights.

 

Non-Discrimination

We will not discriminate against you for exercising any of your rights if you are a Hong Kong resident. We will not:

• Deny you goods or services.

• Charge you different prices or rates for goods or services.

• Provide you a different level or quality of goods or services.

• Suggest that you may receive different prices or rates for goods or services.

 

However, we may offer certain financial incentives that reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

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NOTICE OF FINANCIAL INCENTIVES AND BONA FIDE LOYALTY PROGRAMS(FOR HONG KONG  RESIDENTS)

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Financial Incentives and Loyalty Programs

As a token of appreciation for sharing your personal information, you may receive financial benefits such as special offers, credits, free gifts, or other perks by participating in our marketing communications, joining a legitimate customer rewards/loyalty program, completing surveys, or engaging in contests, sweepstakes, or similar promotional campaigns (collectively, the "Programs").

Information Collected for Programs

When you participate in a Program, we collect personal identifiers like full name and contact information, including email address, as well as personal and demographic information you choose to provide. To facilitate these Programs, we may disclose this information to advertising networks, marketing partners, data analytics providers, operating systems and platforms, customer support partners, cloud service providers, fraud prevention partners, and technical maintenance and system security providers.

Opting In and Out

You can opt into a Program by following the sign-up instructions and have the flexibility to opt-out at any time by clicking on the “opt-in” box or contacting us at ensemble.saikung@gmail.com. Some Programs may have additional terms and conditions, which will be provided to you when you sign up. Note that if you request the deletion of part or all of your personal information, it could impact your eligibility for a Program.

Exercising Your Rights

To exercise your rights, contact us through one of the methods below:

• By phone at (852) 6725 2321

• Complete and submit the Request Form

• Email us with the subject line “Appeal” at ensemble.saikung@gmail.com

Verification Process and Required Information

We may need additional information to verify your identity or understand the scope of your request. You won't need to create an account to submit a request. When you submit a request, we require your state of residence, name, and email address, along with additional sufficient information for verification.

Response Timing and Format

We aim to respond to verifiable requests within 45 days. If we need more time (up to 90 days), we'll inform you in writing, providing reasons for the extension. The response will explain reasons for non-compliance, if applicable.

Authorized Agent

You may designate an authorized agent through the Request Form, providing verification and written permission for the agent to make requests on your behalf.

Minors' Right to Opt-In

We do not knowingly sell or share the personal information of minors under 16 years of age.

Retention

We will retain personal information in compliance with applicable laws and as necessary for business purposes. Once information is no longer needed, we will deidentify, aggregate, or delete it as required by law.

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NOTICE TO NON-HONG KONG RESIDENTS

This website and a portion of the products offered on this site are available for users worldwide. However, please be advised that certain services provided on this site are exclusively offered in Hong Kong. The products advertised on this site are available for international shipping, with the exception of services, which are limited to Hong Kong residents.

 

CHANGES TO OUR PRIVACY POLICY

It is our practice to update any changes made to our privacy policy on this page. In the event of significant modifications to how we handle your personal information, we will notify you through the email address provided in your account and/or via a notice on the privacy policy page. The revision date of the privacy policy is indicated at the top of the page. Please ensure that we have your current and functional email address, and check our site and this privacy policy periodically for any updates.

 

CONTACT INFORMATION

If you have any inquiries, kindly reach out to us at ensemble.saikung@gmail.com